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Get the help you need with Support Center
April 11, 2017
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Support Center is our new one-stop engagement portal, providing a streamlined way to access information and engage the service management team. You can find quick answers to commonly asked questions or request help.

Since the roll-out of Support Center, we’ve made several enhancements, including:
      • End Customer field
      • Customer identification (or PON) field
      • Circuit ID field for Disconnects
      • Description box for all categories
      • Status field to provide pending action/response details

Effective April 17, Service Delivery will pivot wireline communication requests and/or questions to Support Center. If you haven’t had an opportunity to attend a Support Center training session, you may access the virtual walk through